Moody Sewage Ltd Moody Sewage Logo Moody Sewage Logo Pound Hill,
Pound Lane, Framfield,
TN22 5RR Uckfield,
info@moodysewage.com 01825890294 ££ 5 4.8 42
reed bed

HOW TO LOOK AFTER YOUR SYSTEM

A sewage system works best if it is regularly serviced and looked after. Just like on a car, if a problem isn’t spotted early it can turn from a small one, into a big one or even a system failure.  

If your sewage system has a big failure it can create a large bill for you, cause damage to the local environment and even prosecution from the Environment Agency.

REGULAR SERVICING

How often you need to get your system serviced will vary, as it will depend on the type and how many people are using it. As a rule; we recommend a typical household system, that’s looking after 4 people, should be serviced at least every 3 months.

KEEP AN EYE ON YOUR SYSTEM

We also recommend that you check your system regularly, about once a month.

Look for these warning signs:

  • Drainage problems such as soggy soil around where sewage water is released
  • Overflowing sludge
  • White scum or foam around where sewage water is released
  • Cracked walls
  • Failing pumps or motors
  • Nasty smells

If you spot any of these warning signs or have any concerns then please don’t hesitate in contacting us for help and advice.

EMPTYING

We and the Environment Agency recommend that your get your tank emptied at least once a year. 

Doing so, will help prevent the build up of sludge.  The build up of sludge can lead to your tank exceeding it’s capacity and stop it from working correctly. This can lead to backed up toilets, nasty smells and the pollution of the local environment.

TO FLUSH OR NOT TO FLUSH?

What you put into your system can have a big impact on how well it works, or can even make it stop working all together.
To help you look after you system, we recommend you DON’T put the following down your toilets or sinks:

 

Don't flush paper down the toilet sign

The un-flushables

  • cat litter
  • disposable nappies
  • sanitary products
  • kitchen towls
  • wipes/tissues
  • coffee grounds
  • cigarette ends
  • latex gloves 
  • cotton wool buds

No bleach sign Cleaning Products:

We all like to keep our houses clean, but the use of too many anti-bacteria, disinfectants and other heavy cleaning products can stop your system working.

These cleaning products can knock out the chemical balance of your system.
This can then lead to your system making nasty smells, releasing untreated water and polluting of the local environment. 

In a nutshell, please only flush the three P’s (pee, poo and paper) down the loo to help prevent blockages and calls outs.

TAKE CARE AROUND YOUR SYSTEM

It’s not just what you put in or take out of your system that is key to keeping it working well. It is also important to look after what is growing around it. 

We recommend:

  • DO NOT plant trees close by or near your septic tank or treatment systems
  • DO NOT plant trees close to your soak-away system. If you do – leave a minimum gap of at least a 30m.
Posted on Google
Alex profile picture
Alex
26 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
On time, efficient and polite. Recommended.
Posted on Google
Fiona profile picture
Fiona
12 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Just used Ross at Moody’s for the first time - what a positive experience - he was so helpful, polite and friendly. What a difference - would recommend to anyone and would definitely use again! Thank you so so much
Posted on Google
Sarah Hickling profile picture
Sarah Hickling
27 November 2025
Google star 1Google star 2Google star 3Google star 4Google star 5
Efficient and friendly service, thank you. Highly recommend :)
Posted on Google
Karen Hathaway profile picture
Karen Hathaway
19 November 2025
Google star 1Google star 2Google star 3Google star 4Google star 5
Very pleased with the service and expertise provided by Moody. Highly recommend!
Posted on Google
Robbo Baker profile picture
Robbo Baker
19 October 2025
Google star 1Google star 2Google star 3Google star 4Google star 5
Easy enough to find to deliver to ,was tipped in 10 mins and back on my way
Posted on Google
Alan Sayers profile picture
Alan Sayers
12 October 2025
Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent service from booking to work being completed. The driver and his colleague were so professional and friendly. Would fully recommend Moody.Thank you
Posted on Google
chris hughes profile picture
chris hughes
15 September 2025
Google star 1Google star 2Google star 3Google star 4Google star 5
5 stars to Lee for his professionalism and his attitude - even when faced with neighbours who had clearly not go the memo!
Posted on Google
R B profile picture
R B
14 September 2025
Google star 1Google star 2Google star 3Google star 4Google star 5
Brilliant company! Friendly office staff, and a very competent driver who was pleasant and cheerful. He skilfully negotiated my tricky drive, which has a sharp turn off a fast main road, then was careful on site to avoid damaging all my plants with the pipework. An excellent service from start to finish.
Posted on Google
CHRIS HUGHES profile picture
CHRIS HUGHES
12 September 2025
Google star 1Google star 2Google star 3Google star 4Google star 5
I just want to pay tribute to one of Moodys drivers. Lee. We have difficult access to our system down a very narrow lane. Lee completed the whole programme with total profess